Virtual CRM stands for Virtual Customer Relationship Management. It is a process
or methodology used to learn more about customer's needs and behaviors in order
to develop stronger relationships with them. In today's competitive market, it is
essential to build and sustain relationship with customers, while keeping costs
low, but delivering results better than ever before. Virtual CRM helps to sustaining
relationship with customer's.
Virtual CRM is an integrated CRM solution that lets you put your customer at the
center of your business. With sales force automation, marketing automation, customer
service automation and order management.
Virtual CRM's Sales Force Automation makes the sales person's job easier, giving
them fast access to data. With Virtual CRM's powerful campaign management and lead
management capabilities, you can increase the efficiency of your marketing processes,
both online and offline. With full access to customer orders, warranties and maintenance
information, Virtual CRM's Customer Service Automation lets you keep your customers
very happy at a lower cost.